All of our supplies are guaranteed for 1 Year from the invoice date

(No Warranty 2007 invoice at any situation and your request will be ignored or refused)

1. In order for us to process your return efficiently, you must Email us at info@houseofinkjet.com

EX) yhst-2764689924236- xxxxx (this is your order number)

No RMA # required

We provide prepaid return label Only if you show us the proof of ours such as picture of the product.

If you cannot provide the proof , we cannot help you.
NO EXCEPTION no matter you are our #1 customer.

We are Now experiencing over 25% have used the entire cartridge or 70% Not our products and then sent it back asking for a refund .

Before you exchange or return please check the following :

# A - Make sure you have our product !!!

(Keep in mind , we have our own label) Click here *****

(These are wrong company's product or Not ours) Click here

# B - Make sure if they are all used Click here

# C - Make sure if they are OEM empties (Boxes are ours , but , inside is OEM empty) Click here


* You will be charged a full amount plus all actual shipping cost without any notice if you send us all used or OEM empties.



3. Wrong order by Customer
If you have ordered the wrong product, you can exchange the product as long as it is unopened. If the box has been damaged, opened or any seals broken we are not able to accept this product for an exchange.

There will be a Shipping charge for exchange. (Waive Restocking fee)


There will be 25% restoking fee if you just want a refund without exchange.

Send them to the address below:

EX) yhst-2764689924236- XXXXX (this is your order number)
1596 S. ANAHEIM BL #A
ANAHEIM, CA. 92805



4. Unused Cartridges return
. Must be our products (Not sure ? send us pictures)
. There will be 25% restoking fee
. Your own shipping cost
. Box ($2 each - if the box damaged or needs be replaced)

* About Restoking fee *
1. Credit card processing fee that we already paid.
2. On-line merchant fee that we already paid.
3. Bank transfer fee that we already paid.
4. Over shipping cost that we already paid (ex: you pay us $7.99 , we pay to UPS over)
5. Our Labor
6. Shipping materials

..................................Void Warranty or No Exchange , No Refund

. OEM (Original brand) ink and toners are covered only BY THE MANUFACTURER directly

. Seal Pulled out , without box
. Using inproper paper
(Such as RX Special paper (Pharmacy) , Thick Card , Thick paper , Label or any Special paper)
These continuosly running will get drum damaged , getting worse and finally leaks.

. Packaging error or Any Back orders will do Free Shipping